Shipping + Delivery
IMPORTANT NOTE: We have received a very high volume of orders, and as a result we are experiencing some delays in our warehouse. We are working hard to ensure all orders are dispatched as soon as possible, but please allow extra time for shipping.
Shipping, Delivery and Orders
Where does Habitual Beauty ship to?
What are the shipping rates?
How long will delivery take?
Our warehouse endeavours to dispatch all orders the following business day.
For shipping time frames estimates please see below.
Sydney 1-2 business days
Adelaide 1-2 business days
Brisbane 1-2 business days
Cairns 3-7 business days
Canberra 1-2 business days
Darwin 4-12 business days
Hobart 4-6 business days
Melbourne 1-2 business days
Perth 7-10 business days
Habitual Beauty Pty Ltd will not be liable to you for any loss or damage you suffer if the Product is not delivered within the timeframes as above.
Please keep in mind that once your order has been dispatched Habitual Beauty is not responsible for any losses. It is the customers responsibility to follow the tracking information provided and contact the courier / delivery company to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund.
We will of course abide by Australian Consumer Law in regard to products with any major faults.
How do I track my order?
Once your order has been processed and dispatched, you will receive a tracking number via email. If you have not received a tracking number within a few days, please login to see if you have correctly spelt your email address and/or check your junk folder. If you still have not received an order please email email@example.com with your order number and order details.
My order is damaged, what do I do?
Firstly, please take a photo of how the shipping box arrives, along with the damaged product. Then please email firstname.lastname@example.org with your order number and photos of the damaged product within 10 days of receiving the goods. We will do our best to accommodate your issue with damaged goods.
How do I cancel or edit my order once it is placed?
Unfortunately, once you have placed your order we are unable to guarantee that any cancellations or edits will be made. Our warehouse staff endeavour to pick and pack your orders quickly, so there may be no time to make any alterations or cancellations to your order. We will of course try our best to accommodate your requests, so please email email@example.com with your order number and we will see how we can assist.
My order has been returned to your warehouse, what do I do?
Please get in contact with us at firstname.lastname@example.org and we will be happy to look into this for you. Please keep in mind, we have a $10 redelivery fee for Australian orders (international orders will incur an additional charge that is equal to the shipping cost) that applies for the below reasons.
- Incorrect postal address entered at checkout, causing your order to be sent back to us.
- Not picking up your order from the post office or courier depot causing your order to be sent back to us.
We do not accept returns on the Advanced Skin + Gut Health Collagen Elixirs.
Refunds on our skincare collection are only available if a reported rare reaction occurs, not for change of mind. If you have experienced a reaction please refer here. To be eligible for a refund you must go through the adverse reaction process, including returning the product to us at your own cost, with less than 15% of the product used.
Habitual Beauty Pty Ltd holds the right to decline any unreasonable and/or excessive returns.